1. Standard Refunds

Guests may cancel their booking up to 72 hours before the scheduled tour for a full refund.
Refunds will be processed to the original payment method. Please allow up to 10 business days for the funds to appear.

2. Late Cancellations

Cancellations made within 72 hours of the tour are non-refundable.
In exceptional circumstances (e.g., illness, travel disruption), we may review refund requests on a case-by-case basis. Please contact us as soon as possible if this applies to you.

3. No-Shows

Guests who do not arrive at the meeting point at the scheduled time are considered a no-show and are not eligible for a refund.

4. Weather Policy

Tours run rain or shine. No refunds are provided due to weather conditions unless we cancel the tour.

5. Cancellations by Haunted History Hamburg

In the rare event that we must cancel a tour (e.g., due to safety concerns or unforeseen circumstances), guests will receive a full refund or the option to reschedule.

6. Contact Us
To request a cancellation or refund, please contact us at:
email: hhtourssj@gmail.com
WhatsApp: +49 1514 1370973

7. Merchandise Refunds

All merchandise is made to order and produced through our printing and shipping partners , so refunds are only available in limited cases.

We'll happily replace or refund items that arrive damaged, defective, or misprinted - just contact us with photos within 30 days of delivery .

However, we cannot offer refunds or exchanges for:

Please double-check your order details and shipping information before checkout to avoid any issues.

Last updated: October 2025